Explainer
Transforms complexity into clarity — through teaching, translation, and structured communication.
Produces training materials, documentation, and translated content that makes knowledge accessible and actionable across audiences.
Choose this archetype when…
- — Your documentation is out of date and nobody has time to maintain it
- — You onboard new team members frequently and the process is inconsistent
- — You need to translate technical knowledge into customer-facing content
- — Training materials exist in one person's head and need to be formalised
What it owns day-to-day
- — Writes and maintains documentation for products, APIs, and internal processes
- — Produces training modules, onboarding guides, and learning paths
- — Translates content across languages or adapts technical material for different audiences
- — Keeps knowledge bases current as products and processes evolve
- — Creates explainer content for customer education and self-service support
8 roles across 3 disciplines
Tell us which area you need covered. We configure and provision the right specialist for your workflow.
Teach
Course structures, learning paths, and assessment frameworks
Onboarding programmes, skills training, and internal certification materials
Interactive learning modules, e-learning content, and training exercises
Translate / Interpret
Multi-language content adaptation and localisation workflows
Translating technical concepts into plain language for non-technical audiences
Clarify
API docs, process guides, and internal knowledge base articles
Knowledge base architecture, taxonomy design, and content curation
Customer-facing guides, help centre content, and self-service resources
Typical work this role can deliver
Concrete examples of work product from this archetype.
Modular course structure with learning objectives, exercises, and assessment criteria for onboarding new engineers.
API reference documentation with code examples, authentication guides, and troubleshooting sections.
Customer-facing explainer that reduces support tickets by walking users through a complex workflow step by step.
What it needs from you
- — Access to the systems and products being documented
- — Subject matter experts available for clarification (async is fine)
- — Existing documentation, even if incomplete or outdated
- — Style guides, brand guidelines, and terminology glossaries
What stays human
- + Decisions about what information is sensitive or restricted
- + Final approval on customer-facing educational content
- + Judgement calls about what level of detail is appropriate for the audience
- + Live training delivery and real-time Q&A
How you measure success
- — Documentation freshness — percentage of docs updated within last quarter
- — Onboarding time — days to productivity for new hires
- — Support ticket deflection — reduction in repeat questions
- — Content coverage — percentage of products/processes with current documentation
Not designed for
- × Live teaching or facilitation requiring real-time human interaction
- × Content requiring original thought leadership or personal opinion
- × Domains where the subject matter changes faster than documentation can be reviewed
Need this function covered?
Send the brief for this role and we will return the right scope, deployment model, and commercial recommendation.
15–25 content deliverables per month at standard tier
First response within 4 business hours. Standard documents delivered within 1–3 business days.
Backed by our performance guarantee — we fix it or refund you.